Are you passionate about WordPress and thrive on helping people succeed in their online businesses/websites? We are seeking a talented and customer-focused individual to join our team as a WordPress Support Engineer. If you’re ready to be a part of a fast-growing company and contribute to the success of our clients, this is the perfect opportunity for you!

👉 ROLE AND RESPONSIBILITIES:

As a WordPress Support Engineer, you will be our customers’ first point of contact, providing exceptional technical support and guidance. Your primary responsibilities will include:

• Support includes pre-sales and post-sales questions and answers, CSS & JS customization, providing best practice advice.
• Diagnose, troubleshoot, and resolve technical issues related to WordPress plugins and themes.
• Communicating with customers via HelpScout, chat, and occasionally through remote sessions.
• Collaborating with the development team to escalate and resolve complex issues.
• Assist customers in customizing and configuring plugins to meet their specific needs.
• Providing insights and feedback to improve our products and customer experience.

👉 KEY REQUIREMENTS:

• Proven experience in providing technical support for WordPress.
• Strong understanding of WordPress core functionality, eco-system, and popular plugins or page builders.
• Excellent problem-solving and written communication skills.
• Familiarity with HTML, CSS (Advanced), JS, and PHP.
• Familiarity with debugging tools like browser developer tools, WP-CLI, and error logs.
• Exceptional customer service skills and a passion for helping others succeed.
• Ability to work under pressure and manage multiple supports at a time.

👉 NICE TO HAVE:

• Experience with WooCommerce and popular plugins and page builders.
• Familiarity with web hosting environments and server configurations.

🎓 EDUCATIONAL QUALIFICATIONS:

• Your academic background and grades don’t matter to us. What matters is that you possess the necessary skills, intelligence, passion, and work ethic to succeed in your role. So, if you’re ready to work hard and have fun while doing it, we’re ready for you!

👨🏻‍💻 JOB TYPE:

• Full Time

⏰ WORKING DAYS:

• Weekly 5 days. Monday to Friday. 09 AM to 06 PM.

💎 SALARY:

• Salary range: up to BDT 40,000 (Depending on skills and experience).

📍 JOB LOCATION:

• Brahmanbaria (Swiss City, Kawtoli).
• This position does not offer remote work options; it is an on-site job.

👉 BENEFITS YOU’LL GET:

• Due time salary.
• Two festival bonuses (per equal to monthly salary).
• Gratuity fund.
• Subsidized food (breakfast and lunch).
• Performance bonus and occasional surprise gifts.
• Tea, coffee, snacks, & seasonal fruits.
• Facilities for both indoor (Table Tennis) and outdoor sports.
• Work with a vibrant team and amazing world-class products.
• It is a friendly environment, and there is no bossing around.
• Fun, relaxed, and healthy working environment with a sports zone.
• Training and learning kit to improve skills.
• Annual pleasure tour.
• Paternity, maternity, and marriage leave.
• Lots of leave & holidays.
• Weekly 5 working days and hours (09:00 am-06:00 pm), including a 1-hour lunch break (Jamaat salat).
• Other benefits as per company policy.
• Helping to manage your residence near the office in Brahmanbaria.

👉 WHO WE ARE:

ShapedPlugin is a Limited Liability Company (LLC). We are a vibrant team of professional designers, developers, software architects, and researchers who aim to craft and develop global-scale WordPress products and acquire millions of users worldwide. Over 332,400 happy people, businesses, and organizations (including NASA, ITU – United Nations agency for ICT, University of Oxford, Cambridge University, MIT, Stanford University, Siemens Energy, Nipro…) are actively using our products in more than 180+ countries.

ShapedPlugin LLC, a principal brand of Techearty, is currently building WordPress plugins that are available publicly for download as products. Here are our industry-leading versatile WordPress plugins: WooGallery, Real Testimonials, Location Weather, WP Team, WP Carousel, Easy Accordion, Smart Post Show, Product Slider for WooCommerce, and more.

• Our marketplace→
• WordPress.org profile→ 

👉 SOUND LIKE A GOOD FIT?

We’d love to hear from you if you’re passionate about WordPress, eager to solve problems, and thrive in a collaborative environment! Please send your resume, a brief cover letter, and links to any relevant work.

👉 HIRING PROCESS

• Fill up the application form on this page
• A couple of quick emails and voice calls with HR
• Test assignment (If required)
• Interview with the Technical Team at our office (provide transportation & lunch allowance)
• A formal job offer

👉 See all our job openings ➜