Are you passionate about WordPress and thrive on helping people succeed in their online businesses/websites? We are seeking a talented and customer-focused individual to join our team as a WordPress Support Engineer. If you’re ready to be a part of a fast-growing company and contribute to the success of our clients, this is the perfect opportunity for you!

👉 ROLE AND RESPONSIBILITIES:

As a WordPress Support Engineer, you will be our customers’ first point of contact, providing exceptional technical support and guidance. Your primary responsibilities will include:

• Support includes pre-sales and post-sales questions and answers, CSS & JS customization, providing best practice advice.
• Diagnose, troubleshoot, and resolve technical issues related to WordPress plugins and themes.
• Communicating with customers via HelpScout, chat, and occasionally through remote sessions.
• Collaborating with the development team to escalate and resolve complex issues.
• Assist customers in customizing and configuring plugins to meet their specific needs.
• Providing insights and feedback to improve our products and customer experience.

👉 KEY REQUIREMENTS:

• Proven experience in providing technical support for WordPress.
• Strong understanding of WordPress core functionality, eco-system, and popular plugins or page builders.
• Excellent problem-solving and written communication skills.
• Familiarity with HTML, CSS (Advanced), JS, and PHP.
• Familiarity with debugging tools like browser developer tools, WP-CLI, and error logs.
• Exceptional customer service skills and a passion for helping others succeed.
• Ability to work under pressure and manage multiple supports at a time.

👉 NICE TO HAVE:

• Experience with WooCommerce and popular plugins and page builders.
• Familiarity with web hosting environments and server configurations.

🎓 EDUCATIONAL QUALIFICATIONS:

• Your academic background and grades don’t matter to us. What matters is that you possess the necessary skills, intelligence, passion, and work ethic to succeed in your role. So, if you’re ready to work hard and have fun while doing it, we’re ready for you!

👨🏻‍💻 JOB TYPE:

• Full Time

⏰ WORKING DAYS:

• Weekly 5 days. Monday to Friday. 09 AM to 06 PM.

💎 SALARY:

• Salary range: up to BDT 40,000 (Depending on skills and experience).

📍 JOB LOCATION:

• Brahmanbaria (Swiss City, Kawtoli).
• This position does not offer remote work options; it is an on-site job.

👉 BENEFITS YOU’LL GET:

• Due time salary.
• Two festival bonuses (per equal to monthly salary).
• Gratuity.
• Fully subsidized (breakfast and lunch).
• Performance bonus and occasional surprise gifts.
• Unlimited tea, coffee, snacks & fruits.
• Work with a vibrant team and amazing world-class products.
• Friendly environment, and no bossing around.
• Fun, relaxed, and healthy working environment with a sports zone.
• Training and learning kit to improve skills.
• Annual pleasure tour.
• Paternity, maternity, and marriage leave.
• Lots of leave & holidays.
• Weekly 5 working days and hours (09:00 am-06:00 pm), including a 1-hour lunch break (Jamaat salat).
• Other benefits as per company policy.
• Helping to manage your residence near the office in Brahmanbaria.

👉 WHO WE ARE:

Techearty is a startup based in Brahmanbaria, Bangladesh. We are a vibrant team of professional designers, developers, software architects, and researchers aimed to craft and develop global-scale WordPress products and acquire millions of worldwide users. Over 332400 happy people, businesses, and organizations actively use our plugins in over 180 countries.

ShapedPlugin LLC – A principal brand of Techearty, is a leading expert in building professional WordPress plugins. As a WordPress Technical Support Engineer, you’ll have the opportunity to collaborate with our skilled developer team, which is renowned for developing exceptional products like WooGallery, Real Testimonials, Location Weather, WP Team, WP Carousel, Easy Accordion, WooCommerce Product Slider, and more.

• Our marketplace→
• WordPress.org profile→ 

👉 SOUND LIKE A GOOD FIT?

If you’re passionate about WordPress, eager to solve problems and thrive in a collaborative environment, we’d love to hear from you! Please send your resume, a brief cover letter, and links to any relevant work.

👉 HIRING PROCESS

• Fill up the application form on this page
• A couple of quick emails and voice calls with HR
• Interview with the Technical Team
• Test assignment (If required)
• A formal job offer

👉 See all our job openings ➜